Terms & House Rules

1. These terms and conditions apply to hotel accommodation contracts as well as to all other services and deliveries provided by the hotel to the guest.
2. Deviating provisions, including those contained in the guest’s or booker’s general terms and conditions, do not apply unless they are expressly acknowledged in writing by the hotel.

1. Once the guest has made a booking request and the hotel has issued the relevant booking confirmation, a hotel accommodation contract (hereinafter referred to as the “contract”) comes into effect.
2. The contracting parties are the hotel and the guest. If a third party makes the booking for the guest, they shall be jointly and severally liable together with the guest to the hotel for all obligations under the contract, provided the hotel has received a corresponding declaration from the booker. Irrespective of this, every booker is obliged to pass on all booking-relevant information, in particular these general terms and conditions, to the guest.
3. Subletting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, requires the hotel’s prior written consent.
4. Hotel booking in connection with events: The hotel booking is independent of whether or not the event takes place.

1. The hotel is obliged to make the rooms booked by the guest available in accordance with these general terms and conditions and to provide the agreed services.
2. The guest is obliged to pay the applicable or agreed prices of the hotel for the room provided and for any additional services used. This also applies to services and expenses of the hotel arranged by the guest or the booker vis-à-vis third parties.
3. The agreed prices include the applicable statutory VAT. If more than four months elapse between conclusion and fulfilment of the contract and the price generally charged by the hotel for such services increases, the hotel may reasonably increase the contractually agreed price, but by no more than 10%.
4. The hotel may also change the prices if the guest subsequently requests changes to the number of rooms booked, the hotel’s services or the length of stay, and the hotel agrees to these changes.
5. Hotel invoices are payable in full immediately upon receipt. The guest will be in default at the latest if payment is not made within 30 days of the due date and receipt of an invoice; in the case of a guest who is a consumer, this only applies if these consequences are specifically pointed out in the invoice. In the event of default, the hotel is entitled to charge consumers default interest at 5% above the base interest rate. In business transactions, the default interest rate is 8% above the base interest rate. The hotel reserves the right to claim higher damages. For each reminder issued after default has occurred, the hotel may charge a reminder fee of €5.00.
6. The hotel is entitled, on conclusion of the contract or thereafter, to request a reasonable advance payment or security deposit. The amount of the advance payment and its due date may be agreed in writing in the contract. The hotel is furthermore entitled, during the guest’s stay, to issue interim invoices for accrued charges at any time and to demand immediate payment.
7. The guest may only offset or reduce a claim of the hotel with an undisputed or legally established claim.

1. The hotel grants the guest the right to cancel at any time. The following provisions apply: a) In the event that the guest cancels the booking, the hotel is entitled to appropriate compensation. b) Instead of calculating specific compensation, the hotel may, at its discretion, charge a flat-rate cancellation fee. The cancellation fee amounts to 80% of the contractually agreed price for overnight stays including breakfast. If you have booked half board, no further cancellation charges apply for this. The guest is free to prove that the hotel has suffered no loss or that the loss incurred by the hotel is lower than the lump-sum compensation demanded. c) If the hotel calculates compensation specifically, the amount of compensation shall not exceed the contractually agreed price for the service to be provided by the hotel, minus the value of the expenses saved by the hotel and of what the hotel earns through alternative use of the hotel services.
2. The above provisions on compensation apply accordingly if the guest fails to use the booked room or services without notifying the hotel in good time.
3. If the hotel has granted the guest an option in the contract to withdraw from the contract within a certain period without further legal consequences, the hotel is not entitled to compensation. The timeliness of the cancellation is determined by the time at which the cancellation notice is received by the hotel. The guest must declare the cancellation in writing.
4. There is no 14-day right of cancellation / withdrawal for hotel bookings, even if they are made by telephone or via the internet.

1. If the guest has been granted a right of free cancellation pursuant to section IV (2), the hotel is likewise entitled, within the agreed period, to withdraw from the contract if there are enquiries from other guests for the booked rooms and the guest does not give final confirmation of the booking when asked by the hotel.
2. If an advance payment or security deposit agreed in accordance with section III (6) is not made within the set period, the hotel is also entitled to withdraw from the contract.
3. Furthermore, the hotel is entitled to withdraw from the contract for good cause, in particular if: - force majeure or other circumstances for which the hotel is not responsible make fulfilment of the contract impossible; - rooms are booked on the basis of misleading or false information regarding essential facts, e.g. concerning the identity of the guest or the purpose of the stay; - the hotel has justified reason to assume that use of the hotel’s services may jeopardise the smooth running of operations, the safety or the public reputation of the hotel, without this being attributable to the hotel’s sphere of control or organisation; - there is an unauthorised subletting or re-letting in accordance with section II (3); - a case as set out in section VI (3) exists; - the hotel becomes aware, after conclusion of the contract, of a significant deterioration in the guest’s financial circumstances, in particular if the guest does not settle due claims of the hotel or does not provide sufficient security, and the hotel’s payment claims therefore appear to be at risk; - the guest has filed for insolvency proceedings over their assets, has submitted an affidavit in lieu of oath pursuant to § 807 of the German Code of Civil Procedure, has initiated out-of-court proceedings aimed at debt settlement, or has suspended payments; - insolvency proceedings are opened over the guest’s assets or the opening of such proceedings is refused due to lack of assets or for other reasons.
4. The hotel must inform the guest in writing without delay when exercising its right of cancellation.
5. In the above cases of cancellation, the guest shall have no claim to damages.

1. The guest is not entitled to the provision of specific rooms unless the hotel has confirmed the provision of specific rooms in writing.
2. Booked rooms are available to the guest from 3.00 p.m. on the agreed day of arrival. The guest is not entitled to earlier availability.
3. Booked rooms must be occupied by the guest no later than 6.00 p.m. on the agreed day of arrival. Unless a later arrival time has been expressly agreed, the hotel is entitled to allocate booked rooms to other guests after 6.00 p.m., without the original guest being entitled to any compensation. In this respect, the hotel has a right of cancellation.
4. On the agreed day of departure, rooms must be vacated and made available to the hotel by 11.00 a.m. at the latest. Thereafter, in addition to the damage incurred as a result, the hotel may charge the day-room rate for additional use of the room until 6.00 p.m., and 100% of the full valid room rate from 6.00 p.m. onwards. The guest is free to prove to the hotel that no loss or a significantly lower loss has been incurred.

1. If disruptions or defects occur in the hotel’s services, the hotel will endeavour, upon prompt notification by the guest, to remedy the situation. If the guest culpably fails to notify the hotel of a defect, they shall not be entitled to a reduction of the contractually agreed remuneration.
2. The hotel is liable in accordance with statutory provisions for all damage resulting from injury to life, limb or health.
3. The hotel is only liable for other damage caused by slight negligence if this is due to the breach of an essential contractual obligation or cardinal duty in a manner that jeopardises the purpose of the contract. In such cases, liability is limited to the foreseeable damage typical for the contract.
4. For all other damage, the hotel’s liability per individual case of damage and for all cases of damage arising from and in connection with the contractual services is further limited to a maximum amount of €10,000,000.00 for personal injury, financial loss and property damage. These limitations and exclusions of liability do not apply if the other damage is based on an intentional or grossly negligent breach of duty by the hotel, its legal representatives or senior executives.
5. The above limitations of liability apply to all claims for damages, irrespective of their legal basis, including claims based on tort. The above limitations of liability also apply to any claims for damages a guest may have against employees or vicarious agents of the hotel. They do not apply in cases of liability for defects where a guarantee has been given for the quality of an item or work, in the case of fraudulently concealed defects or in the event of personal injury.
6. For items brought into the hotel, the hotel is liable to the guest in accordance with statutory provisions, i.e. up to one hundred times the room rate, but not exceeding €3,500.00. For valuables (cash, jewellery, etc.), this liability is limited to €800.00. Money and valuables kept in the room safe are insured up to a maximum value of €10,000.00, and in the hotel safe at reception up to a maximum value of €8,000.00 per safe deposit box. The hotel recommends making use of this facility. Claims for compensation shall lapse if the guest does not notify the hotel immediately after becoming aware of loss, destruction or damage.
7. If the guest is provided with a parking space in the hotel garage or in a hotel car park, even for a fee, this does not constitute a safekeeping contract. The hotel has no duty to monitor the vehicle. In the event of loss of or damage to vehicles parked or manoeuvred on the hotel premises and their contents, the hotel shall not be liable unless the hotel, its legal representatives or vicarious agents are guilty of intent or gross negligence. In such cases, the damage must be reported to the hotel at the latest before leaving the hotel premises.
8. Wake-up calls are carried out by the hotel with the greatest care. Claims for damages, except in cases of gross negligence or intent, are excluded.
9. Messages, post and parcels for guests are handled with care. The hotel undertakes the delivery, storage and – on request, for a fee – forwarding of such items, as well as, on request, any lost property. Claims for damages, except in cases of gross negligence or intent, are excluded. After a storage period of no more than one month, the hotel is entitled to hand over the aforementioned items to the local lost-property office, charging an appropriate fee.
10. Claims for damages by the guest shall become time-barred no later than two years from the time at which the guest becomes aware of the damage, or, irrespective of such knowledge, no later than three years from the time of the event causing the damage. This does not apply to liability for damage resulting from injury to life, limb or health, or to other damage based on an intentional or grossly negligent breach of duty by the hotel, its legal representatives or vicarious agents.

1. Amendments or additions to the contract, the acceptance of the offer or these terms and conditions of hotel accommodation should be made in writing. Unilateral amendments or additions by the customer are invalid.
2. Place of performance and payment is the registered office of the hotel.
3. The exclusive place of jurisdiction – including for disputes relating to cheques and bills of exchange – in commercial transactions is the registered office of the hotel. If a contracting party has no general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel. However, the hotel is also entitled to bring actions and other legal proceedings at the guest’s general place of jurisdiction.
4. The law of the Federal Republic of Germany applies.
5. Should individual provisions of these general terms and conditions for hotel accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions apply. This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer and enable analysis of how you use the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to and stored on a Google server in the USA. Google will use this information to evaluate your use of the website, to compile reports on website activity for the website operators and to provide other services related to website and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. Google will in no case associate your IP address with any other data held by Google. You can prevent the installation of cookies by selecting the appropriate settings in your browser software; however, please note that if you do so, you may not be able to use all functions of this website to their full extent. By using this website, you consent to the processing of data collected about you by Google in the manner and for the purposes set out above.

A warm welcome to Hotel Tanneck – your stylish retreat for relaxation, indulgence and well-being amid the breathtaking Allgäu mountains.
To ensure that you and all our guests can enjoy a completely relaxing, pleasant and safe stay, we kindly ask you to take note of the following House Rules:

General conduct: We place great importance on a friendly, family-like atmosphere and ask all guests to treat each other with respect and consideration. This applies equally to interactions with fellow guests, with our team and in the way you treat the facilities of our hotel. We value an atmosphere of peace and relaxation; disturbances and noise should therefore be avoided in particular after 10.00 p.m. and in the pool and wellness areas as well as in guest areas such as the restaurant.

Hygiene: We kindly ask all guests to shower before using the pools and spa area in order to ensure cleanliness and hygiene for everyone. We also ask you to show appropriate care in your room and in the public areas, especially in the restaurant.

Products brought from home: For allergy, hygiene and cleaning reasons, it is not permitted to use products brought from home, such as honey for body scrubs or your own infusions, in the spa area. Our spa team will be happy to advise you on our professional range of treatments. Bringing and consuming your own alcoholic drinks is not permitted.

Children: Children are very welcome here. Please do not allow children to roam the hotel or the surrounding grounds unsupervised – ponds and pools in particular present a risk of drowning. Jumping into the pools is prohibited. Parents are responsible for their children.

Room service and hotel services: Our service team is available to you up to three times a day, depending on workload. Please cancel table reservations or spa treatments in good time, otherwise cancellation fees may apply.

Quiet times: From 10.00 p.m. to 7.00 a.m. and from 1.00 p.m. to 3.00 p.m. we ask you to be especially considerate of others.

No smoking: Smoking is strictly prohibited in all indoor areas – this also applies to e-cigarettes. On balconies, we also ask you to be considerate of other guests.

Pets: Pets are welcome by prior written agreement, but may not be brought into the pool and restaurant areas, with the exception of the Tanneckstube and the Elements Bar.

Use of facilities: Use of our facilities is at your own risk. Please pay particular attention to the risk of slipping when surfaces are wet. The hotel accepts no liability for this.

Damage and loss: Guests are liable for any damage or loss they cause. In such cases, the hotel reserves the right to claim damages.

Departure: Please leave your room in a tidy condition and report any damage without delay.

Breach of contract and measures: In the event of repeated or serious breaches of the House Rules, we reserve the right to withdraw from the accommodation contract or to terminate it without notice. In serious cases, we may issue a ban from the premises. Claims for damages remain unaffected.

Thank you for your consideration. We hope you have a pleasant stay at Hotel Tanneck.